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PRIVACY POLICY

Version 03 – Effective from Jan 1, 2026

Artech Global Pte., Ltd. (“Artech”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 of Singapore (PDPA), the General Data Protection Regulation (EU) 2016/679 (GDPR), and other applicable global data protection standards.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal data when you access our website, create an account, or use our software and subscription-based services (collectively, the “Services”).

1. Legal Basis for Processing Personal Data

We collect and process personal data based on one or more of the following lawful bases:

  • Your consent, where explicitly provided

  • Performance of a contract, including providing subscription services

  • Compliance with legal obligations

  • Legitimate business interests, such as improving our Services, ensuring security, and preventing fraud

Where consent is required by law, you may withdraw it at any time as described in Section 9.

2. Personal Data We Collect

2.1 Data You Provide Directly

  • Full name

  • Email address

  • Phone number

  • Company name and billing address

  • Account credentials

  • Subscription and payment-related information (processed via secure third-party payment providers)

Artech does not store full credit card details on its own servers.

2.2 Data Collected Automatically

  • IP address

  • Browser and device information

  • Usage data, logs, and interaction history

  • Cookies and similar tracking technologies

2.3 Data from Third Parties

  • Payment processors

  • Analytics and infrastructure providers

  • Business partners, where permitted by law

3. Purposes of Data Processing

Your personal data is used strictly for the following purposes:

  • Account Registration & Subscription Management

  • Payment Processing, Billing, and Invoicing

  • Customer Support & Service Communication

  • Service Improvement, Analytics & Product Development

  • Security, Fraud Prevention & Abuse Detection

  • Marketing & Product Updates (subject to opt-out rights)

  • Compliance with Legal and Regulatory Obligations

We do not use personal data for purposes incompatible with those listed above.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Operate and secure the Services

  • Analyze traffic and usage patterns

  • Improve user experience

You may manage cookie preferences via your browser settings or cookie consent tools, where applicable.

5. Data Sharing & Disclosure

We do not sell personal data.

We may share personal data only with:

5.1 Authorized Service Providers

  • Cloud hosting

  • Payment processing

  • Analytics and customer support
    All providers are bound by confidentiality and data protection agreements.

5.2 Legal & Regulatory Authorities

  • Where required by applicable law, court orders, or lawful requests.

5.3 Business Transfers

  • In connection with a merger, acquisition, restructuring, or sale of assets.

6. International Data Transfers

As a global SaaS provider, Artech may transfer personal data outside Singapore or the EU.

Where required, we ensure such transfers are protected by:

  • Adequacy decisions

  • Standard Contractual Clauses (SCCs)

  • Other legally recognized safeguards

7. Data Retention

Personal data is retained only for as long as necessary to:

  • Fulfill contractual and business purposes

  • Comply with legal and accounting obligations

You may request deletion of your data at any time, subject to legal retention requirements.

8. Data Security Measures

Artech implements industry-standard security measures, including:

  • Encryption in transit and at rest

  • Access control and authentication mechanisms

  • Secure cloud infrastructure

  • Regular system monitoring and risk assessments

In the event of a personal data breach that poses a material risk, we will notify affected users and authorities in accordance with PDPA and GDPR requirements.

9. Your Rights (PDPA & GDPR)

You have the right to:

  • Access your personal data

  • Correct or update inaccurate data

  • Request deletion (“right to erasure”)

  • Restrict or object to certain processing

  • Withdraw consent at any time

  • Request data portability (GDPR, where applicable)

Requests can be submitted via email to hello@artechglobal.studio.

10. Data Controller & Contact Information

ARTECH GLOBAL PTE., LTD
Email: hello@artechglobal.studio

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any material changes will be posted on our website with a revised effective date.

Continued use of the Services constitutes acceptance of the updated Policy.

Effective Date

This Privacy Policy is effective as of Jan 1, 2026