OMNI PRESENCE

In 2026, the digitalized hospitality sector is redefining how guest experiences are designed and delivered. Discover how hospitality digital transformation, event technology, and experience platforms are reshaping engagement, personalization, and long-term growth for hospitality businesses

Jan 10, 2026

Why Heritage Sites Need Event Technology TodayHeritage sites are among the most valuable cultural assets of any city, yet they face increasing challenges in the modern era. Many historic locations struggle with limited accessibility, declining public engagement, operational inefficiencies, and the need to balance preservation with growing visitor demand.This is where tech solutions for heritage sites are becoming essential.Rather than treating cultural landmarks as static relics, cities around the world are now adopting event technology to activate heritage spaces—turning them into immersive, educational, and economically sustainable destinations. The Hanoi Creative Design Festival 2023 stands as a compelling example of how technology, when applied thoughtfully, can revitalize historical spaces while preserving their identity.Through the strategic use of cultural event technology, the festival demonstrated a future-ready model for heritage activation—one that blends tradition, creativity, and digital innovation.The Evolving Role of Heritage Sites in Contemporary Urban LifeTraditionally, heritage preservation focused on protection and conservation. While essential, this approach often resulted in limited public interaction and low relevance for younger generations.Today, heritage sites are increasingly expected to:Serve as active cultural venuesSupport community engagementContribute to creative economies and tourismProvide educational and immersive experiencesAchieving these goals requires more than architectural restoration. It demands technology for cultural preservation that enhances storytelling, accessibility, and operational management—without compromising authenticity.This shift represents a fundamental change: heritage sites are no longer passive spaces; they are dynamic platforms for cultural exchange, powered by event technology.Hanoi Creative Design Festival 2023: A Case Study in Heritage Event TechnologyThe Hanoi Creative Design Festival 2023 adopted the theme “Flow”, symbolizing the continuous movement between past and present, tradition and innovation.One of the festival’s most notable achievements was the activation of the Hàng Đậu Water Tower, a late-19th-century structure that had remained inaccessible to the public for decades. Rather than transforming the site through physical alteration, organizers leveraged tech solutions for heritage sites to reinterpret its cultural value.By using event technology as an enabling layer, the Water Tower became a focal point for immersive storytelling, public interaction, and cultural dialogue—without disrupting its architectural integrity.Creating Immersive Cultural Experiences Through Event TechOne of the most significant advantages of cultural event technology is its ability to transform passive observation into active participation.At the Water Tower, visitors did not simply view a historical structure—they experienced its story through:Spatial narrativesInteractive digital layersCurated movement through architectural spaceThis model is particularly effective for:Younger audiencesInternational visitorsEducational programsCreative tourism initiativesBy enabling immersive engagement, event tech strengthens emotional connection and long-term cultural appreciation—key goals for heritage preservation.Technology for Cultural Preservation Without CompromiseA common concern around digital innovation in heritage spaces is the risk of over-commercialization or loss of authenticity. The Hanoi Creative Design Festival demonstrated that technology for cultural preservation can be both subtle and respectful.The success of the project lay in:Keeping technology invisible where possiblePrioritizing storytelling over spectacleDesigning systems around the site—not the other way aroundThis philosophy reflects best practices in tech solutions for heritage sites, where innovation serves culture rather than competing with it.Smart Event Management and the Growth of Cultural EcosystemsBeyond individual sites, the festival functioned as a city-scale smart event, connecting multiple locations, stakeholders, and audiences.Through integrated event technology platforms, organizers were able to:Coordinate complex logistics across venuesMaintain consistent visitor experience standardsSupport collaboration between creative industriesScale cultural initiatives sustainablyThis ecosystem approach is essential for cities aiming to develop long-term cultural infrastructure, rather than one-off events.Event Technology as a Driver of Urban and Economic DevelopmentThe strategic use of tech solutions for heritage sites contributes directly to broader urban development goals. By activating cultural assets through technology-enabled events, cities can:Strengthen cultural tourismSupport creative industriesEnhance global city brandingFoster community pride and participationFor Hanoi, this aligns with its long-term vision as a UNESCO Creative City, where creativity, heritage, and innovation coexist as drivers of sustainable growth.Artech’s Role in Shaping the Future of Heritage Event TechnologyThrough its Vertical Digitization solution, Artech positions itself at the intersection of technology, culture, and large-scale events. The company’s approach emphasizes:Context-aware technology designRespect for cultural authenticityScalable systems for public and private sectorsData-driven cultural impactThis positions Artech as a trusted technology partner for governments, cultural institutions, and creative organizations seeking advanced event tech solutions for heritage sites.The Future of Heritage Lies in Thoughtful Event TechnologyThe Hanoi Creative Design Festival 2023 illustrates a powerful truth: heritage preservation and technological innovation are not opposing forces. When guided by cultural sensitivity and strategic design, event technology becomes a vital tool for sustaining heritage in the modern world.By applying tech solutions for heritage sites, cities can transform historical landmarks into living cultural platforms—spaces that educate, inspire, and evolve with their communities.As demand grows for immersive, meaningful cultural experiences, event technology will play a central role in shaping how heritage is preserved, experienced, and valued for generations to come.

Dec 29, 2025

Although often described as enduring traditional values, traditional arts in the context of today’s explosion of information and digital technology are gradually becoming distant from younger generations. This growing distance can easily lead to the hasty conclusion that tradition is dry, outdated, and no longer relevant to modern life. Yet the core issue does not lie in the intrinsic value of cultural heritage itself, but rather in the way those values are communicated and experienced. As contemporary life becomes increasingly fast-paced, personalized, and closely intertwined with technology, traditional arts that remain confined to outdated modes of access and engagement inevitably risk being pushed to the margins.For this reason, technology should be recognized as a vital supporting platform that helps reframe cultural experiences and opens up new, more accessible, and more approachable channels for today’s audiences. By enhancing experience at every stage, from accessing information and participating, to engaging and appreciating, technology does not dilute the essence of tradition. On the contrary, it serves as a bridge that enables tradition to continue living, to be felt, and to accompany contemporary society in meaningful ways.Developing Culture Through Experience: When Technology Becomes a Companion PlatformIn the context of a rapidly moving contemporary society, the ways in which audiences engage with culture are undergoing significant shifts. Today’s audiences are drawn to the arts not only for their intrinsic artistic value, but also for the entirety of the experience, from the moment they encounter information, purchase a ticket, and enter the performance space, to the emotions that linger after leaving the theater. Within this transformation, the central question facing traditional arts organizations is no longer “How should we renew the work itself?” but rather “How can we enable audiences to approach the arts in a natural, convenient, and fulfilling way?”From this perspective, the application of technology should not be understood merely as a technical solution, but as a cultural development strategy rooted in experience. The intelligent, automated ticketing model developed in collaboration with technology partner Artech stands as a representative example of how technology can directly support and stimulate cultural life by redefining the audience’s journey of artistic appreciation.Through digital platforms, the cultural experience does not begin when the curtain rises, but rather from the very first interaction of the audience. With just a few simple steps, viewers can independently select performance times, choose suitable seating, and complete secure and transparent payments, without queuing or worrying about ticket availability. This convenience, though seemingly minor, has a profound impact in dismantling the invisible barriers that have long existed between the public, especially younger audiences and traditional theater.When obstacles to access are removed, culture no longer appears “distant,” “difficult,” or overly ceremonial, but instead becomes more approachable and integrated into everyday life. Technology, in this context, does not replace artistic values; it acts as a quiet, unobtrusive bridge, guiding audiences into the world of traditional forms with openness and readiness to engage. A smooth and coherent experience from the outset fosters positive emotions, strengthening audience connection and encouraging return engagement.Placing Experience at the Center: A Long-Term Cultural Development MindsetCultural development should move beyond preservation understood merely as static conservation. Instead, it should aim to create living, dynamic interactions between traditional arts and contemporary audiences. Each time an audience member actively purchases a ticket, selects a seat, enters the theater, and fully experiences a performance, they are not simply spectators, they become participants in an ongoing cultural continuum.From technological platforms such as digital ticketing, it becomes clear that contemporary cultural development is inseparable from technological support, yet not dominated by it. Technology functions as infrastructure, quiet yet essential, providing traditional arts with expanded space to exist, circulate, and regenerate within a new rhythm of life. When experiences are improved and connections strengthened, culture gains the opportunity not only to survive, but to be remembered and continually rewritten through the lived memories of today’s audiences.Enhancing experience through technology is therefore not merely an operational improvement, but a strategic pathway toward sustainable cultural development. It allows traditional arts to stand confidently within their time - flexible, vibrant, and alive - integrated into contemporary life, where each audience member can begin their cultural journey through the simplest of actions, yet arrive at deep and lasting emotional resonance.In conclusion, the question of cultural development does not hinge on whether “tradition is becoming obsolete,” but on how tradition is positioned within the context of the digital age. The distance between younger generations and traditional arts does not stem from the inherent value of heritage itself, but from modes of access, experience, and interaction that have yet to fully align with the fast-paced, technology-driven, and highly personalized nature of modern society.The emergence of technology is not a force that replaces culture, but a foundational support that helps restructure experience, allowing tradition to find an appropriate language of expression within contemporary life.

Dec 27, 2025

In a time when cultural and artistic life is facing profound challenges in the digital era, the question is no longer whether technology should be applied to traditional culture, but rather how it should be applied so that technology becomes a support system rather than a force that dilutes cultural identity.The answer lies in experience - the key factor that determines whether the public chooses to step into the world of culture at allWithin the traditional model, purchasing tickets for a performance is often associated with numerous barriers: the need to visit ticket counters in person, dependence on limited sales hours, a lack of clear information about seating, and the frequent risk of sold-out shows or long queues. These seemingly minor inconveniences generate significant “friction” within the overall experience. When access itself becomes difficult, audiences - particularly younger generations, are likely to disengage at the threshold, before ever encountering the artistic values within.By contrast, digital ticketing is not merely a change in transaction format; it represents a shift in the philosophy of cultural development. Through a digital platform, audiences can independently select performances, choose seating, complete payments swiftly, and access comprehensive information with just a few simple actions. This convenience does not diminish the value of art; on the contrary, it opens wider pathways for art to become more closely integrated into contemporary life.Crucially, the cultural experience does not begin when the stage lights come on, it begins at the very moment an audience member decides to attend. When this journey is designed to be coherent, intuitive, and aligned with digital habits, audiences enter cultural spaces with openness, readiness, and emotional receptivity. In this context, technology does not replace tradition; it serves as a foundational support, enabling long-standing cultural values to find a new “language” through which they may continue to exist and resonate.The difference between digital ticketing and traditional ticketing, therefore, lies not simply in the method of purchase, but in the philosophy of audience engagement. Traditional ticketing emphasizes the act of “selling tickets,” whereas digital ticketing prioritizes the design of experience.Centering the Audience Experience: A New Approach to Cultural DevelopmentRather than focusing solely on renewing artistic forms or content, this model places emphasis on improving the conditions that allow audiences to access art, remain engaged with it, and feel compelled to return. A seamless, transparent, and empowering experience does more than provide convenience, it builds trust and fosters long-term habits of cultural participation within modern urban life.With only a few simple steps, audiences can choose suitable performances and seating, complete payments efficiently, and avoid familiar obstacles such as long queues, concerns over ticket availability, or insufficient information. While these conveniences may appear technical in nature, they exert a direct influence on the public’s decision to engage with the arts, especially among younger audiences who are accustomed to digital experiences yet remain hesitant toward traditional cultural spaces.Here, technology neither replaces artistic content nor interferes with the structure of performance. Instead, it quietly fulfills its role as a “gateway.” By removing initial barriers, cultural experiences become more accessible, approachable, and easier to begin. From the very first moment, when an audience member decides to purchase a ticket and enter the theater, technology plays a role in shaping emotions, attitudes, and readiness to engage with traditional art forms.From this perspective, cultural development in the digital age does not mean superficially modernizing tradition, but rather strengthening experiential touchpoints in which technology serves as a connective bridge. Digital ticketing is one such touchpoint: subtle yet far-reaching in its impact, contributing to the narrowing of distance between contemporary audiences and traditional arts. Each ticket sold is not merely a transaction, but an opportunity for connection; each fulfilling experience in the theater becomes a cultural memory formed and preserved.When access becomes easier, the journey of appreciation becomes complete, and emotions are guided seamlessly, culture no longer stands apart from everyday life. Instead, it continues to live, evolve, and be written anew within the rhythms of the present.It may thus be affirmed that cultural development in the modern era cannot be separated from technology, yet neither can it afford to sacrifice identity. When technology is applied as a refined, thoughtful, and purpose-driven support for experience, it enables traditional culture and the arts not only to endure, but to remain vividly present within contemporary life, as a natural and integral part of today’s collective cultural consciousness.

Dec 27, 2025

As artistic life increasingly shifts into the digital sphere, the creation of a dedicated digital ecosystem is no longer a fleeting trend for artists, but an essential requirement to build deeper and more sustainable connections with audiences. The collaboration between Artech and singer My Anh stands as a compelling example of how technology can accompany art - not to replace creative identity, but to support, expand, and enrich the audience’s musical experience.In this collaboration, Artech worked alongside My Anh to create a “digital home” (myanhmusic.com) - a highly personalized online space where the artist’s creative style, artistic journey, and musical life are presented in a cohesive and comprehensive manner. Through the official website, fans can easily follow performance schedules, access the latest updates, and connect directly with My Anh within a unified, intuitive, and user-friendly environment.Artech took responsibility for interface design, website development, and user experience optimization, with the aim of transforming the “digital home” from a simple information repository into an interactive, emotionally engaging experience. The interface was developed around the concept of a “musical space,” clearly reflecting My Anh’s creative personality and personal brand identity. From color palettes and layout to content flow, every detail was carefully crafted to evoke a sense of closeness, authenticity, and coherence with the artist’s musical spirit.In addition, the platform integrates a performance schedule section that clearly displays time, location, and event status, enabling fans to actively follow and accompany the artist’s live activities. The content update feature, combined with email subscription, allows audiences to receive notifications whenever new posts are published, thereby sustaining an ongoing connection between the artist and her community. Notably, the integration of an official merchandise store directly into the website opens up a new channel of engagement, allowing fans to access exclusive products and extend their musical experience into broader cultural and emotional dimensions.The convergence of Artech’s creative technological expertise and My Anh’s distinctive artistic identity has resulted in a digital platform that is both contemporary and deeply personal. Here, technology does not take center stage, but quietly fulfills its supporting role: structuring experiences, fostering community, and expanding creative space for the artist. This approach demonstrates that when technology is positioned appropriately, it can become a powerful catalyst for the sustainable development of the arts in the modern era.Artech sincerely thanks singer My Anh for trusting and selecting the “Digital Home” solution for this collaboration. This project is not merely a technological product, but a marker of a new professional mindset - one in which art and technology move forward together, jointly creating meaningful, human-centered, and inspiring experiences for contemporary audiences.

Dec 27, 2025

For a cultural–artistic event to operate smoothly, professionally, and resonate emotionally with its audience, what appears on stage is only the visible surface of a long and meticulous process behind the scenes. Beyond the sounds that echo, the rituals that are preserved, and the cultural spaces that are faithfully re-created, there exists a quiet yet decisive companion: technology - the foundation that connects people with heritage through a seamless and contemporary experience.In the journey of organizing “Echoes of the Origin”, Artech partnered with the Organizing Committee through the deployment of Breezing - The Vertical Digitization platform specifically designed for the management and operation of cultural events. Breezing functions not merely as a technical tool, but as a comprehensive solution that optimizes the entire process before, during, and after the event.Through Breezing, key operations such as ticket booking, attendance confirmation, access management, visitor flow control, and participant data tracking are integrated into a single unified platform. With just a few simple steps, the audience’s journey “towards heritage” becomes lighter, clearer, and more convenient. Familiar scenes of long queues, manual record-keeping, or difficulties in managing visitor numbers are replaced by a streamlined, intuitive, and accurate operational workflow.More importantly, Breezing does not overshadow the cultural space; on the contrary, it quietly supports the full presence of traditional values. The technology does not intervene in the content of rituals or the spirit of heritage, but serves as a bridge, ensuring a continuous experience from the very first moment the audience enters the event. This sense of continuity allows participants to focus entirely on feeling, listening, and connecting with the cultural values unfolding before them.From this perspective, Vertical Digitization (Breezing) is not merely an operational solution, but a new approach to cultural development: placing human experience at the center, and using technology as a supporting foundation so that heritage can live within a contemporary context. When access to culture becomes easier and more approachable, heritage no longer stands apart from modern life, but gradually becomes a natural part of today’s rhythm.Artech respectfully extends its sincere gratitude to the Organizing Committee of “Echoes of the Origin” for their trust, support, and collaboration in the implementation of Breezing. Through this pioneering application of technology, “Echoes of the Origin” was not only organized with professionalism in form, but also elevated in experience - a space where tradition is preserved through a new approach: streamlined, intelligent, and aligned with the spirit of the times.

Dec 27, 2025

Culture encompasses all the material and spiritual values created by humankind throughout history. It is the unique identity of each nation, reflected in ways of living, thinking, and behaving. Culture is not an abstract or distant concept; it exists all around us in everyday life, from clothing, architecture, and cuisine to language, rituals, and customs. Each space, moment in time, and community expresses and defines culture differently, reflecting the close relationship between humans, society, and nature, as well as the shared principles that govern human life.Direct experience is the process by which individuals personally participate, observe, feel, and act in real-life contexts, rather than merely learning through books or secondhand accounts. Unlike traditional learning methods, experiential engagement is a vivid and highly effective way of acquiring knowledge. Beyond texts and academic materials, experience allows people to interact with space, time, other individuals, and nature. Through this process, each person forms their own understanding and emotional insights, often unique to their own being.To understand and develop culture, direct experience plays a crucial role. Only by personally engaging in cultural activities such as festivals, craft villages, or traditional arts can individuals deeply perceive their values and meanings. Experience enables learning not only through reason but also through emotion, fostering love for culture and a sense of responsibility to preserve national identity.Therefore, real-life experience is the most practical pathway for culture to be truly understood and sustainably developed. These experiences nurture pride and inspire creativity, allowing traditional culture to be continuously renewed and carried forward, extending today’s heritage to future generations.Artech – Enabling Sustainable Cultural Development in the Digital EraIn the digital age, where everything tends toward digitization, sustainable cultural development requires not only the preservation of traditional values but also the application of technology to enhance human experiences. Recognizing this, Artech was established as a comprehensive technological solution that bridges real-world experiences with digital transformation in the cultural and tourism sectors.By combining modern technology with multidisciplinary creative talent, Artech builds a bridge between people and cultural values, transforming each experience into one that is convenient, interactive, and emotionally engaging. At the same time, Artech empowers cultural organizations and communities to leverage digital trends to preserve, promote, and commercialize cultural values intelligently and efficiently, opening new opportunities where refined traditions meet the innovative power of the modern era.Artech delivers an integrated technology ecosystem designed to enhance direct experiences and foster sustainable cultural growth in the digital age. Its system optimizes visitor reception and event management processes while connecting stakeholders across the tourism and cultural industries to create seamless, emotionally rich journeys. Advanced technologies such as smart interactive devices amplify the impact of festivals and events, while flexible digital platforms enable cultural organizations to manage, promote, and commercialize their values without heavy upfront investment. In addition, professional ticketing and payment infrastructures ensure smooth and convenient event operations. Through the synergy of technology and culture, Artech deepens experiential value and opens new pathways for sustainable cultural development in the digital era, highlighted by a range of concrete products and solutions.Artech – Elevating direct experiences and spreading cultural values in the digital eraWe integrate cutting-edge technology with cultural activities to create immersive, interactive, and emotionally resonant experiences. Artech not only preserves and promotes culture but also unlocks opportunities for digitization and commercialization, transforming each experience into a memorable and sustainable journey.

Dec 23, 2025